Straight answers. No sales script.

When a motor, pump, air-conditioner or other electrical item fails and you make a claim, the insurer usually asks for a report from a licensed electrician stating what failed, the likely cause and whether it can be repaired. Causes include burnout from age and wear, a power surge, a lightning strike or an electrical fault. The report is the evidence the assessor relies on, so it has to be clear and factual.

A licensed electrician inspects the equipment and the circuit feeding it, tests the windings, insulation, supply and protection, photographs the damage, and writes a report in the format insurers ask for, with the cause stated plainly. The report includes a quote for repair or like-for-like replacement so the claim can be assessed in one step.

Pool, bore and pressure pumps, air-conditioning and refrigeration motors, hot water systems, workshop machinery, fans, compressors, gate and door motors, and switchboard or wiring faults, in homes, strata, farms and businesses. If it is electrical and your insurer wants a licensed opinion on it, we can inspect it.

No. The report states what we found and what the evidence shows the cause to be. That is what insurers expect and it is what protects you, because a report that is seen as advocating is discounted. If the cause is wear and tear rather than an insured event we say so, and we tell you before the report goes anywhere.

We aim to inspect within days across the Perth metro area and through our licensed partner contractors in regional WA, with the written report following promptly after the inspection. If the item is critical, such as a bore or pool pump in summer or a cool room motor, tell us and we prioritise it.

The inspection and report are priced from our published call-out and labour rates on the Pricing page, and we confirm the price before we attend. Many insurers reimburse the report fee as part of the claim, so check your policy. If you go ahead with the repair or replacement through us, the report cost is shown clearly on the same invoice.

Yes. The quote in the report is the price, and once your insurer approves it the same team repairs or replaces the equipment, tests it and issues the Electrical Safety Certificate where required. One point of contact from inspection to reinstatement, one bill through Metroway365, and Metroway Rewards applied to the invoice.

Testing and tagging is the inspection and electrical testing of plug-in electrical equipment (anything with a flexible lead and a plug: tools, leads, power boards, computers, kitchen appliances) by a competent person, followed by a durable tag showing it passed, who tested it and when the next test is due. The method is set out in AS/NZS 3760:2022, the Australian standard for in-service safety inspection and testing of electrical equipment. Metroway tests on site at your premises, so nothing leaves the building.

Any electrical equipment that plugs into a socket and is used at work: power tools, extension leads, power boards and double adaptors, laptop and phone chargers, desktop computers and monitors, printers, kettles, microwaves, fridges, vacuum cleaners, heaters, fans, portable lighting and portable RCDs. Fixed wiring, power points and switchboards are not part of test and tag; as licensed electricians we inspect those separately and can do both in one visit.

Yes. The duty to manage electrical risk applies to every person conducting a business or undertaking in WA, not just large ones, and small sites usually have the most shared, well-used equipment (kitchen, power boards, chargers). With only a handful of items the cost is small, and our minimum charge covers up to 20 items at the per-item rate. Use the estimate above to see the exact price before you decide.

Phone and laptop chargers, power boards hiding under desks, extension leads in storerooms, the kitchen appliances everyone uses but nobody owns, and equipment staff bring from home. Anything plugged in at your workplace is your responsibility while it is used there, so we walk every room and check under desks, not just what is on the list.

Yes, and it is usually cheaper that way. Because Metroway are licensed electrical contractors, the same visit can include RCD trip-time testing, emergency and exit light testing, smoke alarm checks, switchboard and power point inspections, and thermal imaging. Ask for the combination you need and we quote it as one job with one report.

Under the Work Health and Safety Act 2020 (WA) and the Work Health and Safety (General) Regulations 2022 (WA), a person conducting a business or undertaking must manage the risk of electric shock and fire from electrical equipment. For equipment used in a hostile operating environment (construction, demolition, workshops, wet or dusty areas), the regulations specifically require it to be inspected and tested by a competent person and tagged. For other workplaces the duty to manage the risk still applies, and following AS/NZS 3760:2022 is the recognised way to show you have met it. WorkSafe WA inspectors use the standard as the benchmark.

New equipment does not need an electrical test before first use, but under AS/NZS 3760:2022 it must be visually inspected and fitted with a "new to service" tag showing the date it was put into use. From then on it is tested at the normal interval for your environment. We fit new-to-service tags as part of every visit so new items are on your register from day one.

Yes. After every visit you receive a digital asset register and compliance report listing every item, its location, asset number, test results, who tested it, the date and the next test due, plus a summary certificate for the site. Keep it with your safety records; it is your evidence for WorkSafe WA, auditors, landlords and insurers.

A failed item is removed from service immediately, fitted with a "DANGER, do not use" tag and isolated so it cannot be used by mistake, and recorded on your report. Because our technicians are licensed electricians, most faults (damaged plugs, leads and terminations) can be repaired on the spot; we quote the repair before doing it and leave the choice with you. Items that cannot be repaired economically are decommissioned, with your approval, so they can never go back into service.

AS/NZS 3760:2022 allows a "competent person" to test and tag: someone with the training, knowledge and skills to do it correctly, using a calibrated portable appliance tester. You do not need an electrical licence to test, but you do need one to repair. In practice most businesses use a contractor so the testing is done to the standard, documented properly and done on time. With Metroway you also get licensed electricians who can fix what fails, and a plan option where we organise every visit for you.

You need a record of every item tested: a description, its location, the test date, the result, who tested it and when it is next due. AS/NZS 3760:2022 requires records to be kept at least until the next test, and WorkSafe WA, insurers and auditors expect a continuous history, so keep them for the working life of the equipment. Our digital register does this for you and we keep a copy, so a lost file is never a compliance problem.

There is no fixed fine for "not tagging", but failing to manage electrical risk is a breach of the Work Health and Safety Act 2020 (WA), which carries significant penalties for businesses and officers, and WorkSafe WA can issue improvement and prohibition notices. The real exposure is after an incident: an injury, a fire, an insurance claim or a prosecution where you cannot show the equipment was inspected and tested. A current register is the simplest defence.

AS/NZS 3760:2022 sets the interval by the environment the equipment is used in, not by your industry name: every 3 months on construction, demolition and mining sites (hostile environments); every 6 months for commercial cleaning equipment and factories, workshops and warehouses; every 12 months for offices, retail, schools and clinics where leads are moved and flexed; every 2 years for hotel, motel and boarding-house guest equipment; and every 5 years for stationary, protected equipment such as server rooms and desktop computers that are never moved. Equipment hire companies also check items before every hire. One business can have several intervals across different areas; choose your environment in the estimate above and we set the schedule accordingly.

No. The next-test-due date on the tag is the date. There is no grace period in the standard or the regulations, and an overdue tag is the first thing an inspector looks for. Book before the due date, or let us organise it: on a Metroway plan every visit is scheduled in advance so nothing is ever overdue.

Colour-coded tags are only required on construction, demolition and mining sites, where testing is quarterly and the colour shows the three-month period in which the item was tested: red for December to February, green for March to May, blue for June to August and yellow for September to November. In offices and other workplaces the colour rotation does not apply; we use dated tags that show the test date and the next test due, so a quarterly colour tag is never used on an item with a 12-month or 5-year interval.

Each item is unplugged for a few minutes while it is inspected and connected to a calibrated portable appliance tester, which checks earth continuity, insulation resistance, leakage and polarity before it is tagged and returned. We work room by room so only one area is interrupted at a time, and we can test servers, EFTPOS and other critical equipment at a time you choose.

Yes. Early mornings, evenings, weekends and public holidays are available on request so busy sites are not disrupted. Our published support rates show the after-hours and premium tiers; for scheduled testing on a plan we agree the times with you up front.

At a typical office pace we test and tag about 20 items an hour, including the register, so a 100-item office is around five hours and a small shop with 30 items under two. Items gathered in one spot go faster. The estimate above shows the expected time on site for your numbers.

Let staff know we are coming, clear access to power boards and leads under desks, unlock storerooms and plant rooms, and gather any portable tools or leads in one spot if you can (it lowers the price). If you have a previous register or tag numbers, send them through and we continue the same numbering.

Training to AS/NZS 3760:2022, calibrated test equipment with current calibration certificates, public liability insurance, a clear digital report with next-due dates, and, ideally, a licensed electrical contractor so faults can be repaired properly rather than just tagged out. Metroway is a licensed electrical contractor, and whether the visit is done by our own team or one of our licensed partner contractors, the technician testing your equipment is a licensed electrician who can fix what fails.

Test and tag covers portable, plug-in equipment. An electrical safety inspection covers the fixed installation: wiring, switchboards, RCDs, power points, lighting circuits and earthing, and must be done by a licensed electrician. Many workplaces need both; we do both and can combine them in one visit and one report.

Our prices are published and standardised, not hidden behind a quote. Use the instant estimate above: choose your industry, enter the number of items and where they are, and you see the price ex GST and inc GST. We work the price out two ways, by the hour and per item, and always charge the lower. There are no hidden fees and nothing to sign.

No. There are no lock-in contracts, no minimum term and no exit fees. Every visit is booked when you need it, at the interval your environment requires, and you stay with us because it is worth it.

Your first visit is full price. Every visit after that is cheaper: your rate glides down toward our loyalty floor over five years, and it never goes back up while you keep testing with us. The more often we test (quarterly sites glide furthest) and the longer you stay, the more you save. Your status moves through Bronze, Silver, Gold and Platinum along the way, the same tiers as Metroway Rewards. The estimate above shows your price today and what the next five years look like if you stay. Easy as. Safe as. Metroway.

Yes. Tell us your environment and we schedule each visit at the interval AS/NZS 3760:2022 requires, remind you before it is due, turn up at a time and date that suits you, test, update the register and send the report. Nothing is ever overdue and you never have to think about a due date, with no contract required.

A current register and compliance report show that you took reasonable steps to manage electrical risk, which matters when an insurer assesses a fire or injury claim and when a landlord or principal contractor asks for evidence. It does not remove risk, but it removes the argument that you ignored it.

Perth metropolitan area with our own team, and further across WA through our licensed electrical contractor partners. Whoever does the work, you deal with Metroway: one quote, one report, one bill. Tell us the site location when you request a quote and we confirm coverage straight away.

Unplug everything on the affected circuit and reset the RCD. If it holds, plug appliances back in one at a time until it trips again and you have found the faulty appliance. If it trips with nothing plugged in, or will not reset at all, there is a fault in the wiring or a fitting and you need a licensed electrician. Leave the circuit off and message us or call 1800 69 00 81.

Burning smells, smoke or scorch marks at a switchboard, power point or switch, sparking, a shock or tingle from a tap or appliance, exposed wires, or a total loss of power when your neighbours still have theirs. If there is fire or someone has been seriously shocked, call 000 first. For anything else urgent, turn off the main switch if it is safe to do so and call us.

Our call-out fee and hourly labour rates are published on the Pricing page, including the after-hours and weekend rates, so you know the cost before the electrician arrives. The call-out covers getting a licensed electrician to you and starting the diagnosis. Any repair that needs parts or more time is priced before we proceed, so there are no surprises on the bill.

Urgent faults across the Perth metro area are scheduled as fast as we can, often the same day, and after hours on request. Further across WA we respond through our licensed electrical contractor partners while you still deal only with Metroway. Tell us what is happening and we tell you honestly when we can be there.

Usually. Our electricians carry common RCDs, breakers, power points, switches and light fittings, so most faults are found and fixed in one visit. If a part has to be ordered, we make the installation safe before we leave, tell you exactly what is needed and quote it in writing.

Most often a single RCD or circuit breaker has tripped and is protecting several circuits, or a neutral or connection has failed at the switchboard. Check the board for a device in the off or middle position and try resetting it once. If it trips again or nothing is tripped, there is a fault that needs a licensed electrician to trace.

Yes. Metroway is a technology and telecommunications company as well as a licensed electrical contractor, so the same visit can diagnose a dead network point, move a WiFi access point or fix a camera that lost power. One call-out, one team and one bill, and your Metroway Rewards tier applies to all of it.

No. In Western Australia any work on fixed wiring, including adding or moving a power point, replacing a light switch or connecting an oven, must be done by a licensed electrical worker. Doing it yourself is illegal, voids your insurance and is genuinely dangerous. Changing a light bulb or plugging in an appliance is fine; anything behind the wall plate is not.

Our per-point prices and labour rates are published on the Pricing page, so you can see the cost before you call. The price depends on how far the new point is from the nearest circuit and whether the wall is brick, plaster or double-storey. For several points or anything unusual we quote fixed in writing before we start.

Yes. We replace halogen downlights with LED, add new lighting circuits, install outdoor, sensor and feature lighting, and set up dimming and smart control where you want it. Because Metroway also does smart home automation, lighting can be planned to work with your automation system from day one rather than retrofitted later.

Yes. Ovens, induction cooktops and electric hot water systems are hard-wired and must be connected by a licensed electrician, and many need their own circuit from the switchboard. We check the circuit is rated for the appliance, connect it, test it and issue the Electrical Safety Certificate.

Yes. In WA the licensed electrical contractor must give the customer an Electrical Safety Certificate for electrical installing work, and that applies to a single power point as much as to a full rewire. It is your record that the work was done lawfully and tested.

A single power point or light fitting is usually under an hour once the electrician is on site. A room of downlights or a few new points is a half day. We give you a time estimate when you message or call, and the published call-out and labour rates mean the price follows the time without surprises.

Yes, and this is why people choose Metroway. The same visit can add power points, network data points, WiFi access points and TV or camera cabling, because we are a technology and telecommunications company as well as licensed electricians. One job, one invoice, and your Metroway Rewards tier applies to the whole bill.

The clearest signs are ceramic or rewirable fuses, no safety switches (RCDs), an asbestos backing panel, circuit breakers that trip for no obvious reason, or a board with no spare ways when you want to add air-conditioning, a pool pump or an EV charger. Older boards were built for far less load than a modern home or business draws. If you are not sure, send us a photo of the board and we will tell you honestly whether it needs work.

There is no blanket rule that every old board must be replaced. What WA law does require is that a residential property has at least two RCDs protecting all power and lighting circuits when it is sold or newly rented, and that any new or altered wiring meets the current standards. On many older boards the practical way to meet those requirements is a new board, because the old enclosure has no room for the extra devices.

A new enclosure, circuit breakers on every circuit, RCD protection as required, a main switch, proper labelling of each circuit, and tidy terminations so the next electrician can see what they are working on. If the backing panel contains asbestos it is removed and disposed of correctly. The work is tested and you receive an Electrical Safety Certificate on completion.

A straightforward domestic board is usually done in a day, with the power off for most of that day while the old board comes out and the new one goes in. Larger commercial boards are planned in stages or after hours so the business keeps running. We confirm the timing in the written quote so you can plan around it.

It depends on the number of circuits, whether the board is single or three phase, and whether the enclosure or backing panel needs replacing, so we quote it fixed in writing after a site visit. Our call-out and labour rates are published on the Pricing page and there are no hidden fees. The quote is the price, unless you ask us to add something.

A licensed electrician, either from Metroway or one of our licensed electrical contractor partners across WA, with Metroway as your single point of contact for the quote, the work, the report and the bill. On completion you receive an Electrical Safety Certificate, and where the work is notifiable a notice of completion is lodged with the network operator, Western Power or Horizon Power. Keep the certificate with your property records; agents, buyers and insurers ask for it.

Yes, and this is where Metroway is different. Because we also do the networking, automation, cameras and EV charging, we size the board and leave the spare ways and provisions for what you are planning, not just what you have today. It is one job with one bill through Metroway365 instead of three contractors each opening the board.

The fixed installation: the switchboard, RCDs and circuit breakers, main earth and bonding, consumer mains, wiring condition, power points, switches, light fittings and any visible defects or illegal work. We test, photograph and record what we find and give you a written report with recommendations in priority order. Portable appliances are covered separately by test and tag.

Yes, especially for anything built before the 1980s. A building inspection does not test the electrical installation; a licensed electrician does. The report tells you whether the board, RCDs, wiring and earthing are safe and what it would cost to fix anything that is not, which is useful information before you settle.

WA law requires at least two RCDs and compliant hard-wired smoke alarms before a new tenancy, and a landlord has a general obligation to keep the premises safe. A periodic inspection by a licensed electrician is the practical way to confirm both and to catch deteriorating wiring, and the report is your evidence if a tenant or insurer asks.

A typical home takes one to two hours on site, with the report following shortly after. Commercial premises depend on the number of boards and the size of the installation, and we give you a time estimate before the visit. Power is only interrupted briefly while RCDs are tested.

The report explains each issue, how serious it is and what we recommend. Anything immediately dangerous is made safe on the day with your approval. Everything else is quoted fixed in writing so you can decide what to do and when; there is no obligation to use us for the repairs.

The standard inspection price is published on the Pricing page for homes, and quoted fixed in writing for commercial sites based on the number of boards and the size of the installation. There are no hidden fees and the report is included in the price.

An inspection report records the condition of the installation on the day and is signed by the licensed electrician. It is not the same as the Electrical Safety Certificate issued for new electrical work. If the inspection leads to repairs or upgrades, you receive an Electrical Safety Certificate for that work as well.

Yes. Because Metroway is also a technology and telecommunications company, the same visit can audit your data cabling, WiFi coverage, camera and alarm power and server room protection. One visit, one report that covers everything and one bill, and your Metroway Rewards tier applies to the lot.

A scheduled visit by a licensed electrician to inspect your switchboards, distribution boards, plant and critical circuits before something fails, rather than after. It includes visual inspection, tightening and testing of connections, checking RCDs and protection, thermal imaging for hot spots, and a written report of what we found and what we recommend, in priority order.

A person conducting a business or undertaking in WA has a duty to manage electrical risk in the workplace. Scheduled inspection and maintenance of the fixed installation is the recognised way to show you have done that, alongside RCD testing and test and tag of portable equipment. Insurers and landlords increasingly ask for the records as well.

A thermal camera shows the temperature of every connection and device in a live switchboard without touching anything. Loose terminals, overloaded circuits and failing breakers run hot long before they fail or catch fire, and the image finds them in minutes. Each visit includes the images in your report so you can see the problem and the fix.

It depends on the site. Offices and retail are commonly inspected yearly, while workshops, food premises, cool rooms, pumps and sites with heavy plant benefit from six-monthly visits. We recommend an interval after the first visit and schedule the next one for you so nothing is forgotten.

Inspection and thermal imaging are done with the power on, because the heat shows under load. Tightening connections or replacing a device needs the affected circuit off for a short period, which we schedule with you, out of hours if needed. Critical equipment is never switched off without your say-so.

A per-visit price fixed in writing after we have seen the site, based on the number of boards and the plant to be inspected, with our labour rates published on the Pricing page. Any repair the report recommends is quoted separately so you decide what to do and when. There are no contracts and no hidden fees.

Yes, and that is the point of Metroway. One scheduled visit can cover the fixed installation, RCD testing, test and tag of portable equipment, and a check of your network and server room power, with one report and one bill through Metroway365. Testing and tagging has its own visit-based loyalty pricing, see the testing and tagging page, and everything else earns Metroway Rewards.

Under the Building Regulations 2012, homes being sold or rented in WA must have mains-powered (hard-wired) smoke alarms that comply with AS 3786, are less than 10 years old and are in working order, and newer builds must have the alarms interconnected so they all sound together. Battery-only alarms do not meet the requirement except in limited cases where hard-wiring is not possible. Building and Energy is the regulator.

Every alarm has a manufacture date printed on it, usually on the back or side. In WA an alarm must be replaced once it is 10 years old, regardless of whether it still beeps, because the sensor degrades. If there is no date or you cannot reach it safely, we check during the visit and replace what is out of date.

As a rule, on each storey, in hallways that serve bedrooms, and between the bedrooms and the rest of the house, positioned away from corners, fans and air-conditioning outlets. The exact positions depend on the layout of the home. We position the alarms to meet the WA requirements and show you where and why.

Interconnection, where one alarm sensing smoke sets off all of them, is required for newer builds and renovations under the WA rules and is strongly recommended for every home because a hallway alarm will not wake someone behind a closed door at the other end of the house. Modern alarms interconnect by wire or wirelessly, so it can usually be added to an existing home without opening walls.

A typical home with two to four alarms takes a few hours, including interconnection and testing. If the home has no existing alarm wiring the electrician runs new cable to each position, which adds time depending on ceiling access. We give you a fixed written price and time before we start.

Yes. You receive an Electrical Safety Certificate for the installation, and we can provide a smoke alarm compliance statement for your settlement agent or property manager. Landlords and sellers should keep it with their records, as penalties apply for non-compliant alarms in WA.

Yes, and we recommend it because WA requires both at the same point in time. One licensed electrician checks and upgrades the alarms and the RCDs in one visit, and you get one certificate for each and one bill. Property managers with several properties get the benefit of Metroway Rewards on every invoice.

An RCD, or safety switch, cuts the power within a fraction of a second when current leaks from a circuit, for example through a person. In WA a residential property must have at least two RCDs protecting all power and lighting circuits before it is sold or newly rented. For any property, old or new, they are the single most effective protection against electric shock.

Yes. Under WA law a seller must have at least two RCDs protecting all power and lighting circuits fitted before the property transfers, and a landlord must have them in place before a new tenancy starts. Penalties apply to owners who do not comply. If you are not sure what your board has, we check it and quote any work needed in writing.

Usually not. The WA requirement for sale and tenancy is a minimum of two RCDs covering all power and lighting circuits, so that one fault does not take out the whole property and so lighting stays on if a power circuit trips. Many older boards have a single RCD on the power points only, with lighting unprotected. We add the devices needed to bring the board up to the requirement.

An RCD protects people from shock by detecting leakage current. A circuit breaker protects the wiring from overload and short circuit. An RCBO combines both in one device for one circuit, which is what most modern boards use because a fault on one circuit does not trip the others. We recommend what suits your board and explain why.

If the board has room, fitting RCDs is normally a couple of hours with the power off for part of that time. If the board is full or has rewirable fuses, it may need a new enclosure, which becomes a switchboard upgrade and takes most of a day. We tell you which it is before you commit.

Yes. Every RCD installation is tested on the day and you receive an Electrical Safety Certificate from the licensed electrical contractor. It is the document your settlement agent, buyer or property manager will ask for, and it is lodged with the network operator where the work is notifiable.

Yes, and it is the most common request we get from sellers and landlords because both are required at the same time. One visit, one licensed electrician, one certificate for each and one bill. If you manage several properties, Metroway Rewards lowers the price on every invoice as your relationship with us grows.

An RCD (residual current device, also called a safety switch) watches the current flowing out and back on a circuit and cuts the power within a fraction of a second if some of it leaks, for example through a person. Testing confirms it still does that. The routine in-service test is the push-button test: the device is tripped using its own test button, checked that it disconnects, and reset. Each RCD is recorded on your register with the date and the next test due, and fixed RCDs on switchboards are also visually inspected.

Yes, for workplaces. Under regulation 165 of the Work Health and Safety (General) Regulations 2022 (WA), a person with management or control of a workplace must ensure that RCDs are tested regularly by a competent person and that records are kept, and must take an RCD that fails a test out of service. Construction and demolition sites also follow AS/NZS 3012, and portable RCDs are covered by AS/NZS 3760:2022.

It depends on the environment the RCD is used in: every 3 months on construction, demolition, mining and FIFO sites; every 6 months in factories, workshops, commercial cleaning and health facilities; and every 12 months in offices, shops, schools, hotels and similar lower-risk workplaces. Residential rental properties in WA must have at least two RCDs, checked at the start of a tenancy and at safety checks. Pick your environment in the estimate and we schedule the right interval, together with your test and tag.

No. A circuit breaker protects the wiring from overload and short circuits; an RCD protects people from electric shock by detecting leakage current. Modern switchboards often use combined RCBO devices that do both. If your switchboard has no RCDs at all, our licensed electricians can install them, and in WA at least two RCDs are required on residential properties being sold or rented.

The push-button test is the recognised routine in-service test for RCDs in WA workplaces. Trip-time testing with a test instrument is used for portable RCDs and when a device is installed or replaced, and work inside a switchboard is restricted to licensed electricians. Because our technicians are licensed electricians (or licensed partner contractors), we can do whichever test your situation requires, lawfully and with the switchboard left as we found it.

It is taken out of service straight away, tagged "do not use" and recorded as failed on your report, as the regulations require. Our licensed electricians can usually replace a failed RCD on the spot; we quote the replacement before doing it and leave the decision with you.

Look on the switchboard for devices marked with a "T" or "Test" button; each one is an RCD or a combined RCBO. Portable RCDs are the plug-in units or power boards with their own test button. We identify, number and label every one on the first visit so your register is complete.

Test and tag covers the appliances and leads that plug in. RCD testing covers the safety switches that protect the circuits those appliances plug into. Most workplaces need both, and we do both in the same visit: one booking, one register, one report, no second call-out.

Yes, and it is good practice: push the test button, confirm the power goes off, and reset it. It does not replace the recorded test by a competent person that the regulations require, but it catches a device that has stopped working early. If an RCD will not trip or will not reset, stop using that circuit and call us.

A published per-RCD rate, shown in our price list and in the instant estimate on the testing and tagging page. When RCDs are tested in the same visit as your test and tag there is no extra call-out, so bundling is cheaper than two separate visits, and both count as visits toward your Bronze, Silver, Gold and Platinum status, which lowers your rate the more you test with us.

Perth metropolitan area with our own team, and further across WA through our licensed electrical contractor partners, with Metroway as your single point of contact for the quote, the report and the bill.

Before a residential property is sold or newly rented in WA, it must have at least two RCDs protecting all power and lighting circuits, and mains-powered smoke alarms that comply with AS 3786, are less than 10 years old, work, and are interconnected where the newer-build rules apply. Both come under the Building Regulations 2012 and the regulator is Building and Energy. Penalties apply to owners who do not comply.

A licensed electrician inspects the switchboard to confirm the number and coverage of RCDs and tests each one, then checks every smoke alarm for power supply, age, position, interconnection and operation. You get a written statement of what is compliant and what is not, with a fixed price to fix anything that falls short.

Usually yes. Our electricians carry RCDs and compliant smoke alarms, so in most cases missing or expired items are replaced on the spot once you approve the quoted price. That saves a second visit and keeps your settlement or lease start date on track.

A compliance statement for the smoke alarms and RCDs, plus an Electrical Safety Certificate for any work done. These are the documents settlement agents, buyers and property managers ask for in WA, and we send them to you digitally so they can be forwarded straight away.

Most checks are scheduled within days across the Perth metro area, and through our licensed partner contractors in regional WA. The check itself takes about an hour, and most fixes are done in the same visit. Tell us your settlement or lease date when you message or call and we work to it.

The check is a published price on the Pricing page, and any RCDs or smoke alarms needed are at the published per-item prices, so you can see the likely total before we arrive. We quote anything beyond that fixed in writing. There are no hidden fees.

Yes. Property managers and landlords with multiple properties get one point of contact, consistent paperwork for every property and one bill through Metroway365. As your relationship with us grows your Metroway Rewards tier rises, which lowers the price on every invoice, and ACNC not-for-profit housing providers receive Platinum from day one.

Common signs are cloth or rubber insulated cable, a fuse board with ceramic fuses, few power points per room, lights that flicker, burning smells, warm switches or power points, and frequent tripping once RCDs are fitted. Homes built before the 1970s are the usual candidates. An electrical safety inspection tells you for certain and gives you a written report before you spend anything on rewiring.

Not by itself. WA law requires that electrical work is done by a licensed electrical worker and that the installation is safe, and it requires RCDs and hard-wired smoke alarms when a property is sold or rented. Old wiring that is deteriorating is a safety problem rather than a legal deadline, but an insurer or buyer may insist on it, and once wiring is unsafe it has to be dealt with.

No. Partial rewiring is common, for example the kitchen and bathroom circuits, the lighting only, or one storey. We stage the work room by room so you can keep living in the home, and we tell you honestly which circuits are urgent and which can wait. A new switchboard is often part of the job because the old one cannot take the new circuits.

A full rewire of a typical three-bedroom home takes several days to a week or more, depending on access to ceilings and under floors and how much patching is needed. Power is off in the areas being worked on and restored each evening where possible. We set out the schedule in the written quote so you know what to expect each day.

It is quoted fixed in writing per property after a site visit, because the price depends on the size of the home, access, the number of points and whether the switchboard is included. Our labour rates are published on the Pricing page and there are no hidden fees. You will never get a bill that differs from the quote unless you ask for extra work.

An Electrical Safety Certificate from the licensed electrical contractor, and where the work is notifiable a notice of completion is lodged with the network operator. We also give you a labelled switchboard and a simple circuit schedule so you know which breaker controls what. Keep the certificate; buyers and insurers ask for it.

Yes, it is by far the cheapest time to do it. Because Metroway is also a technology and telecommunications company, the same crew can run network data points, WiFi access points, camera cabling and automation wiring in the same ceiling spaces at the same time, planned as one job with one bill through Metroway365. Doing it later means opening the walls again.

Consumer mains are the cables that carry power from the network connection point at the street or the meter to your switchboard. They were sized for the load the property had when it was built. If you are adding an EV charger, ducted air-conditioning, a pool, a workshop or a commercial kitchen, the existing mains may not have the capacity, and upgrading them is the fix.

The main switch or main fuse tripping when several big appliances run together, lights dimming when the air-conditioner starts, or a quote for a new load that says the supply is the limiting factor. We measure the existing supply and the planned load and tell you whether the mains, the switchboard or both need attention. Sometimes load management is enough and no mains upgrade is needed.

Often, yes. A mains upgrade or a change from single to three phase affects the connection point, and Western Power, or Horizon Power in regional WA, may need to approve the change and attend to connect it. We prepare and lodge the network operator paperwork for you and coordinate their visit so you only deal with Metroway.

Three phase makes sense when you are running or planning large loads such as a fast EV charger, big air-conditioning, machinery or a commercial kitchen, or when the single-phase supply is already near its limit. It is not needed for every home. We work out your real load and recommend the option that costs the least over time, not the biggest one.

The on-site electrical work is usually one day. The overall timeline depends on the network operator approval and connection date, which can add some weeks, so start early if you have a deadline such as an EV delivery or a shop opening. We give you the expected timeline in the written quote.

It depends on the cable route and length, whether it is overhead or underground, single or three phase, and whether the switchboard also needs work, so it is always quoted fixed in writing after a site visit. Network operator fees are shown separately so you can see exactly what is ours and what is theirs. There are no hidden fees.

Yes, and it is cheaper and faster that way because the work is planned once and the power is only off once. Metroway handles the mains, the board, the dedicated EV circuit and the network paperwork as one job, and because we also do data cabling and WiFi we can run those in the same trench. One point of contact, one team and one bill through Metroway365.

Pool pumps, bore pumps, pressure and irrigation pumps, sewage and sump pumps, workshop machinery, fans, compressors and conveyor motors, along with the starters, contactors, controls and variable speed drives that run them. We supply, install, repair and replace them, for homes, farms, strata, commercial premises and light industrial sites across WA.

It could be either, which is why we test before we replace anything. A tripped RCD, a failed capacitor, a burnt contactor or a damaged cable can all look like a dead pump. Our licensed electrician tests the supply, the controls and the motor windings and tells you what has failed and what it will cost to fix before any work starts.

We give you both options with a fixed price for each. A motor with a failed capacitor or bearing is often worth repairing; one with burnt windings usually is not. Age, efficiency and parts availability all come into it, and we tell you plainly what we would do if it were ours.

Yes, for anything that involves the fixed wiring, the switchboard, the isolator or hard-wired connections, which covers most pump installations and replacements in WA. Plug-in pumps are the exception, but the circuit they plug into still needs RCD protection and an outdoor-rated outlet. All our pump work is done by licensed electricians and comes with an Electrical Safety Certificate where required.

Yes. Insurers ask for a licensed electrician to inspect the motor, test it and report on the cause, for example age, a power surge or a fault, before they decide the claim. We do the inspection, write the report in the format insurers ask for and include a quote for repair or replacement so you can move the claim along with one document.

A pump failure on a bore, a pool in summer or a sewage system is treated as urgent, and we schedule it as quickly as we can across Perth and, through our licensed partner contractors, regional WA. Our call-out and labour rates are published on the Pricing page and the repair or replacement is quoted before we proceed. Message us or call 1800 69 00 81.

Yes. Because Metroway also does smart automation, we can install controls that schedule the pump, monitor its power use, warn you if it stops and let you run it from your phone, all set up in the same visit by the same team. It is one job and one bill, and your Metroway Rewards tier applies to the whole invoice.

Yes. A home or workplace EV charger draws a sustained high load for hours, so it needs its own circuit from the switchboard with its own protection, installed by a licensed electrician. Plugging a car into an ordinary power point on a shared circuit is slow and can overload the wiring. We install the circuit, the charger and the protection and issue the Electrical Safety Certificate.

Type 2 is the common connector in Australia and most cars sold here use it, either with a tethered cable or a socket you plug your own cable into. Single-phase chargers suit most homes; three-phase chargers charge faster where the supply allows. We recommend a charger based on your car, your switchboard and your supply rather than the most expensive option.

Often yes, sometimes with help. The switchboard needs a spare way and the right protection, and the supply from the Western Power network has to have the capacity for the charger on top of everything else. We check both before quoting and tell you whether a straightforward install, load management or a mains upgrade is the right path.

Load management means the charger watches how much the rest of the property is drawing and reduces its own rate so the total never exceeds the supply. In many homes and small businesses it avoids the cost and delay of a consumer mains upgrade entirely. Where a site wants several chargers, load management shares the available supply between them.

A standard home installation with the charger close to the switchboard is usually done in half a day. Longer cable runs, a detached garage or a switchboard that needs work take longer, and a mains upgrade adds network operator lead time. We give you a fixed written quote and timeline after a site visit or a photo assessment.

It depends on the charger, the cable run, whether the board needs work and whether load management is included, so we quote fixed in writing before any work starts. Our call-out and labour rates are published on the Pricing page and there are no hidden fees. The charger itself can be supplied by us or by you.

Yes. We design for multiple chargers with load management, user access control and energy monitoring, and we handle the switchboard and mains work and the network operator paperwork with Western Power. Because Metroway also does networking and automation, the chargers can be connected to your network and billing system in the same job, with one point of contact and one bill through Metroway365.

Yes. Every charger installation is tested and you receive an Electrical Safety Certificate from the licensed electrical contractor, with a notice of completion lodged with the network operator where the work is notifiable. Keep it with your records, as some car manufacturers and insurers ask for it.