Pricing
Know the price before you call.
Standardised, transparent pricing: the same published rate for everyone, no hidden fees, and all of it on one Metroway365 bill. Everything we charge is here, in writing, for the audience you choose. Anything that needs a site visit is quoted fixed before any work starts, and your Rewards tier only ever makes the price lower.
Ad-hoc support rates
Pay-as-you-go technology support is billed in 15-minute blocks at $40 ex GST per block ($160 ex GST per hour; $44 inc. GST per block). Remote sessions have a 30-minute minimum and on-site visits a 1-hour minimum. Managed IT customers have support included in their package.
Swipe sideways to see all columns.
| Duration | Standard hours | After-hours (1.5×) | Premium (2×) |
|---|---|---|---|
| 15 mins | $40 | $60 | $80 |
| 30 minsRemote support minimum | $80 | $120 | $160 |
| 45 mins | $120 | $180 | $240 |
| 1 hourOn-site and after-hours minimum | $160 | $240 | $320 |
| 1 hr 30 mins | $240 | $360 | $480 |
| 2 hoursAfter-hours on-site minimum | $320 | $480 | $640 |
Prices ex GST; add 10% GST. Standard hours: Monday to Friday, 8:00 am to 5:00 pm. After-hours: Weekday evenings and Saturdays. Premium: Sundays, public holidays and 10:00 pm to 6:00 am. After-hours work has a 1-hour minimum (2 hours for an after-hours site visit) and is best effort unless you hold a service level agreement with us. No call-out fee is hidden in the small print: what you see here is what you pay.
Managed IT
Four packages. Pick the cover you need.
Every package includes real people on the phone in Perth and transparent per-user pricing. No surprise invoices: project work is always quoted first. Start with a free consultation and onboarding assessment.
Basic
Keep it running
From $50per user / month ex GST ($55 inc. GST) · min. 3 users
Small teams that want monitoring, patching and help when they need it.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Plus
Protected and backed up
From $100per user / month ex GST ($110 inc. GST) · min. 5 users
Businesses that handle customer data and cannot afford downtime.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Premium
Security operations included
From $180per user / month ex GST ($198 inc. GST) · min. 10 users
Growing businesses with compliance obligations or several sites.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Ultra
Everything, around the clock
From $350per user / month ex GST ($385 inc. GST) · min. 20 users
Organisations that need after-hours cover, Essential Eight reporting and a roadmap.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Microsoft 365 licences, hardware and project work are itemised separately so you always see exactly what you pay for.
Metroway nbn
Business-grade nbn with a service guarantee
Five speed tiers, no lock-in, and support from people who also understand your network and your wiring.
nbn 500
500/50 Mbps
Price on application
Busy homes and offices with people working from home.
Message usnbn 1000
1000/50 Mbps
Price on application
Multiple 4K streams, big uploads and cloud backups.
Message usnbn 2000
2000/200 Mbps
Price on application
Power users moving very large files; needs a compatible connection type.
Message usNo lock-in contracts. Availability and the fastest tier depend on your address and connection type.
Full price list
Prices ex GST with the inc. GST figure underneath. "Quoted" means we need to see the job first; the quote is fixed and itemised. Testing and tagging has its own instant estimate on its page.
Technology
| Managed IT & Support | |
|---|---|
| Managed IT (ongoing)See the four packages | Quoted, no obligation |
| Ad-hoc support (15-minute block)Billed in 15-minute blocks; see support rates | $160 per hour ex GST$176 inc. GST |
| Remote support session30-minute minimum | $160 per hour ex GST$176 inc. GST |
| On-site call-out (Perth metro)1-hour minimum | Quoted, no obligation |
| Cyber Security | |
| Endpoint protection (EDR) | Quoted, no obligation |
| 24/7 managed detection (MDR/MXDR) | Quoted, no obligation |
| Email and Microsoft 365 security | Quoted, no obligation |
| Backup (workstation) | Quoted, no obligation |
| Backup (server) | Quoted, no obligation |
| Microsoft 365 backup | Quoted, no obligation |
| Security awareness training | Quoted, no obligation |
| Essential Eight assessment | Quoted, no obligation |
| Hardware, Software & Cloud | |
| Business laptop (supplied and set up) | Quoted, no obligation |
| Business desktop (supplied and set up) | Quoted, no obligation |
| Server (supplied and set up) | Quoted, no obligation |
| Device setup and data transfer | Quoted, no obligation |
| Microsoft 365 Business Basic | Quoted, no obligation |
| Microsoft 365 Business Standard | Quoted, no obligation |
| Microsoft 365 Business Premium | Quoted, no obligation |
| Microsoft 365 setup / migration | Quoted, no obligation |
| Networks & WiFi | |
| Home WiFi (UniFi access point, installed) | Quoted, no obligation |
| UniFi gateway (installed) | Quoted, no obligation |
| UniFi switch (installed) | Quoted, no obligation |
| UniFi access point (installed) | Quoted, no obligation |
| Data point / structured cabling | Quoted, no obligation |
| Multi-site networking (site-to-site VPN / SD-WAN) | Quoted, no obligation |
| Smart Automation | |
| Camera (UniFi Protect, installed) | Quoted, no obligation |
| Door / gate / garage access (UniFi Access) | Quoted, no obligation |
| Smart lighting (per room) | Quoted, no obligation |
| Climate control (per unit) | Quoted, no obligation |
| Energy monitoring (installed) | Quoted, no obligation |
| Web & Domains | |
| Domain registration (.com.au) | Quoted, no obligation |
| DNS management | Quoted, no obligation |
| Web hosting | Quoted, no obligation |
Telecommunications
| Internet | |
|---|---|
| Metroway nbnSee nbn plans | Quoted, no obligation |
| Business-grade nbn with service guarantee | Quoted, no obligation |
| Static IP address | Quoted, no obligation |
| 4G/5G cellular (primary or backup) | Quoted, no obligation |
| nbn connection and modem setup | Quoted, no obligation |
| Telephone | |
| VoIP phone system (per user) | Quoted, no obligation |
| Desk phone (supplied) | Quoted, no obligation |
| Softphone (per user) | Quoted, no obligation |
| Mobile plan | Quoted, no obligation |
| Landline replacement (number port + VoIP) | Quoted, no obligation |
| Number porting | Quoted, no obligation |
Electrical
| Upgrades | |
|---|---|
| Switchboard upgrade | Quoted, no obligation |
| RCD upgrade (per RCD) | Quoted, no obligation |
| Consumer mains upgrade | Quoted, no obligation |
| Installation | |
| Power point (additional) | Quoted, no obligation |
| LED downlight (supplied and installed) | Quoted, no obligation |
| Ceiling fan (installed) | Quoted, no obligation |
| Oven / cooktop connection | Quoted, no obligation |
| Smoke alarm (hard-wired, interconnected) | Quoted, no obligation |
| Rewiring | Quoted, no obligation |
| Motors and pumps | Quoted, no obligation |
| EV charger (installed) | Quoted, no obligation |
| Repairs & Maintenance | |
| Electrical call-out and fault finding | Quoted, no obligation |
| Electrical labour | Quoted, no obligation |
| Preventative maintenance visit | Quoted, no obligation |
| Testing & Compliance | |
| Testing and taggingFirst visit, lowest band; loyal clients glide down to $6.25 per item, no contract. Instant estimate on the service page. | $8 per item ex GST$8.80 inc. GST |
| Electrical safety inspection | Quoted, no obligation |
| Smoke alarm and RCD compliance certificate | Quoted, no obligation |
| Thermal imaging survey | Quoted, no obligation |
| RCD test (push-button, record and tag)About 6 minutes each; bundled into a test & tag visit at no extra call-out; status discounts apply | $16.50 per item ex GST$18.15 inc. GST |
| Reports | |
| Insurance report (motor burnout / fault) | Quoted, no obligation |
Metroway Rewards
The longer you stay, the more you save.
Most providers only reward new customers. We reward the people who stay. The longer you are with Metroway and the more solutions you have with us, the more you save, automatically, on every invoice.
Bronze
1% off
To qualify
- 3+ months with Metroway
- and either $1,000+ a year with us
or 1+ solution with us
Silver
2.5% off
To qualify
- 6+ months with Metroway
- and either $5,000+ a year with us
or 2+ solutions with us
Gold
5% off
To qualify
- 12+ months with Metroway
- and either $15,000+ a year with us
or 3+ solutions with us
Platinum
10% off
To qualify
- 24+ months with Metroway
- and either $40,000+ a year with us
or 4+ solutions with us
Not-for-profits get Platinum (10% off) from day one
For charities and not-for-profits registered with the Australian Charities and Not-for-profits Commission (ACNC). Tell us your ABN when you create your account.
Pensioner Concession Card holders get Gold (5% off)
On all residential services. Show your card on the first visit and the discount stays on your account.
- Discounts apply automatically to every invoice once you qualify, no claim forms.
- A "solution" is any ongoing service with us: Managed IT, nbn, phones, security, backup, a maintenance plan and so on.
- You never lose a tier for a quiet month: tiers are reviewed yearly, and only ever go up while you stay with us.
Not sure what you need?
Message us or call 1800 69 00 81. Business clients can start with a free consultation: tell us what you have and what you want, and we recommend a package with the price next to it.