Address
1 Metro Way
Serpentine, Western Australia
Social Media
Contact Us
One number for all your enquiries. Call Metroway now on 1800 69 0081
If you prefer us to call you, we can do that. Submit the information below and we will call you as soon as we can.
Opening Hours
AWST
8:00 am – 8:00 pm
Mon - Fri
8:00 am – 5:00 pm
Saturday
9:00 am – 1:00 pm
​Sunday
Business customers may have service level agreements (SLA) that provide coverage and support outside of our normal opening hours. If you are requesting support outside of business hours and are a current customer with a SLA, please contact your dedicated account manager or raise a Metroway Ticket with the necessary priority level:
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Critical (P1):
Response: 7 minutes Resolution: 2.5 hours
Severe (P2):
Response: 1 hour Resolution: 8 hours
High (P3):
Response: 8 hours Resolution: 48 hours
Medium (P4):
Response: 48 hours Resolution: 72 hours
Low (P5):
Response: 72 hours Resolution: 7 days
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Please note that these are just targetted timeframes and actual response and resolution durations may vary.