Commercial
Technology for commercial
From a single laptop to a whole office: support, security, cloud, networks and automation that work together.
Ad-hoc support rates
Pay-as-you-go support for businesses is billed in 15-minute blocks at $44 per block ($176 per hour) inc. GST. Remote sessions have a 30-minute minimum; on-site visits a 1-hour minimum. Managed IT customers have support included in their plan.
Swipe sideways to see all columns.
| Item | Standard hours | After-hours (1.5×) | Premium (2×) |
|---|---|---|---|
| 15 mins | $44 | $66 | $88 |
| 30 minsRemote support minimum | $88 | $132 | $176 |
| 45 mins | $132 | $198 | $264 |
| 1 hourOn-site and after-hours minimum | $176 | $264 | $352 |
| 1 hr 30 mins | $264 | $396 | $528 |
| 2 hoursAfter-hours on-site minimum | $352 | $528 | $704 |
All prices include GST ($44 inc. GST is $40 ex-GST per block). Standard hours: Monday to Friday, 8:00 am to 5:00 pm. After-hours: weekday evenings and Saturdays. Premium: Sundays, public holidays and 10:00 pm to 6:00 am. After-hours and premium support is best effort unless you hold a service level agreement with us.
How ad-hoc support is billed
Remote: 30-minute minimum
A remote session is at least two blocks ($88), then $44 per 15 minutes after that.
On site: 1-hour minimum
A call-out is at least four blocks ($176), which covers travel, then $44 per 15 minutes.
After hours: 1-hour minimum
Evenings, weekends and public holidays are billed at 1.5× or 2× with a 1-hour minimum (2 hours for an after-hours site visit).
Prefer a fixed monthly fee?
Managed IT includes support, monitoring and patching for a set price per user. Ask us for a quote.
Managed IT & Support
Keep your systems running with proactive monitoring, fast help and a single point of contact.
- Managed IT (ongoing)Proactive monitoring, patching, help desk and reporting for a fixed monthly fee.From $POA per user/month
- Ad-hoc supportPay-as-you-go help for one-off problems, setups and upgrades.$44 per 15 min inc. GST ($176/hr); 30 min minimum remote, 1 hr on site
- Remote supportSecure remote sessions so most issues are fixed without a site visit.$44 per 15 min inc. GST, 30 min minimum ($88); included with Managed IT
Cyber Security
Layered protection for devices, email and data, sized to the risk you actually face.
- Endpoint protection (EDR)Next-generation antivirus with detection and response on every device.From $POA per device/month
- 24/7 managed detection (MDR/MXDR)Round-the-clock threat hunting and response by a security operations team.From $POA per device/month
- Email and Microsoft 365 securityPhishing protection, MFA, conditional access and tenant hardening.From $POA per user/month
- BackupAutomated backups for devices, servers and Microsoft 365 with tested restores.From $POA per user/month
Hardware, Software & Cloud
The right devices, licences and cloud services, supplied, set up and supported.
- Devices and hardwareLaptops, desktops, servers, printers and accessories, delivered ready to use.Quoted per device
- Software and licensingBusiness software and subscriptions managed on one bill.Per licence
- Microsoft 365 and cloud solutionsMicrosoft 365 setup, migration and administration, plus cloud file and server hosting.From $POA per user/month
Networks & WiFi
Reliable, secure connectivity designed for the building and the people in it.
Smart Automation
Cameras, access, lighting, climate and energy, installed by licensed electricians and integrated properly.
- CamerasHigh-resolution camera systems with local recording and secure remote viewing.Quoted per site
- Door, gate and garage accessSmart locks, intercoms, gate and garage control from your phone.Quoted per site
- Smart lightingAutomated and scheduled lighting with dimming and scenes.Quoted per site
- Climate controlSmart thermostats and air-conditioning control that cuts running costs.Quoted per site
- Energy monitoring and savingSee where power goes and automate savings across circuits and appliances.Quoted per site
Web & Domains
Your domain names, DNS and website hosting looked after in one place.
Commercial
Get a quote
Tell us about your business, how many people and devices, and what you need. We’ll come back with a fixed quote.