Pricing
Know the price before you call.
Standardised, transparent pricing: the same published rate for everyone, no hidden fees, and all of it on one Metroway365 bill. Everything we charge is here, in writing, for the audience you choose. Anything that needs a site visit is quoted fixed before any work starts, and your Rewards tier only ever makes the price lower.
Managed IT
Four packages. Pick the cover you need.
Enterprise agreements are built from these packages with custom SLAs, multi-site coverage and dedicated contacts. Prices are agreed per organisation. Start with a free consultation and onboarding assessment.
Basic
Keep it running
Custom agreement
Small teams that want monitoring, patching and help when they need it.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Plus
Protected and backed up
Custom agreement
Businesses that handle customer data and cannot afford downtime.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Premium
Security operations included
Custom agreement
Growing businesses with compliance obligations or several sites.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Ultra
Everything, around the clock
Custom agreement
Organisations that need after-hours cover, Essential Eight reporting and a roadmap.
- Unlimited help desk (phone, email, remote)
- 24/7 monitoring and alerting
- Patch management (Windows, macOS, apps)
- Endpoint protection (EDR)
- 24/7 managed detection and response (MDR)
- Email and Microsoft 365 security
- Backup with tested restores
- Microsoft 365 administration
- On-site support included
- Network and WiFi management (UniFi)
- Quarterly reviews and IT roadmap (vCIO)
- After-hours support included
- Essential Eight alignment and reporting
Microsoft 365 licences, hardware and project work are itemised separately so you always see exactly what you pay for.
Full price list
Prices ex GST with the inc. GST figure underneath. "Quoted" means we need to see the job first; the quote is fixed and itemised. Testing and tagging has its own instant estimate on its page.
Technology
| Managed IT & Support | |
|---|---|
| Managed IT (ongoing)See the four packages | Agreement pricing |
| Ad-hoc support (15-minute block)Billed in 15-minute blocks; see support rates | Agreement pricing |
| Remote support session30-minute minimum | Agreement pricing |
| On-site call-out (Perth metro)1-hour minimum | Agreement pricing |
| Cyber Security | |
| Endpoint protection (EDR) | Agreement pricing |
| 24/7 managed detection (MDR/MXDR) | Agreement pricing |
| Email and Microsoft 365 security | Agreement pricing |
| Backup (workstation) | Agreement pricing |
| Backup (server) | Agreement pricing |
| Microsoft 365 backup | Agreement pricing |
| Security awareness training | Agreement pricing |
| Essential Eight assessment | Agreement pricing |
| Hardware, Software & Cloud | |
| Business laptop (supplied and set up) | Agreement pricing |
| Business desktop (supplied and set up) | Agreement pricing |
| Server (supplied and set up) | Agreement pricing |
| Device setup and data transfer | Agreement pricing |
| Microsoft 365 Business Basic | Agreement pricing |
| Microsoft 365 Business Standard | Agreement pricing |
| Microsoft 365 Business Premium | Agreement pricing |
| Microsoft 365 setup / migration | Agreement pricing |
| Networks & WiFi | |
| Home WiFi (UniFi access point, installed) | Agreement pricing |
| UniFi gateway (installed) | Agreement pricing |
| UniFi switch (installed) | Agreement pricing |
| UniFi access point (installed) | Agreement pricing |
| Data point / structured cabling | Agreement pricing |
| Multi-site networking (site-to-site VPN / SD-WAN) | Agreement pricing |
| Smart Automation | |
| Camera (UniFi Protect, installed) | Agreement pricing |
| Door / gate / garage access (UniFi Access) | Agreement pricing |
| Smart lighting (per room) | Agreement pricing |
| Climate control (per unit) | Agreement pricing |
| Energy monitoring (installed) | Agreement pricing |
| Web & Domains | |
| Domain registration (.com.au) | Agreement pricing |
| DNS management | Agreement pricing |
| Web hosting | Agreement pricing |
Telecommunications
| Internet | |
|---|---|
| Metroway nbnSee nbn plans | Agreement pricing |
| Business-grade nbn with service guarantee | Agreement pricing |
| Static IP address | Agreement pricing |
| 4G/5G cellular (primary or backup) | Agreement pricing |
| nbn connection and modem setup | Agreement pricing |
| Telephone | |
| VoIP phone system (per user) | Agreement pricing |
| Desk phone (supplied) | Agreement pricing |
| Softphone (per user) | Agreement pricing |
| Mobile plan | Agreement pricing |
| Landline replacement (number port + VoIP) | Agreement pricing |
| Number porting | Agreement pricing |
Electrical
| Upgrades | |
|---|---|
| Switchboard upgrade | Agreement pricing |
| RCD upgrade (per RCD) | Agreement pricing |
| Consumer mains upgrade | Agreement pricing |
| Installation | |
| Power point (additional) | Agreement pricing |
| LED downlight (supplied and installed) | Agreement pricing |
| Ceiling fan (installed) | Agreement pricing |
| Oven / cooktop connection | Agreement pricing |
| Smoke alarm (hard-wired, interconnected) | Agreement pricing |
| Rewiring | Agreement pricing |
| Motors and pumps | Agreement pricing |
| EV charger (installed) | Agreement pricing |
| Repairs & Maintenance | |
| Electrical call-out and fault finding | Agreement pricing |
| Electrical labour | Agreement pricing |
| Preventative maintenance visit | Agreement pricing |
| Testing & Compliance | |
| Testing and taggingFirst visit, lowest band; loyal clients glide down to $6.25 per item, no contract. Instant estimate on the service page. | $8 per item ex GST$8.80 inc. GST |
| Electrical safety inspection | Agreement pricing |
| Smoke alarm and RCD compliance certificate | Agreement pricing |
| Thermal imaging survey | Agreement pricing |
| RCD test (push-button, record and tag)About 6 minutes each; bundled into a test & tag visit at no extra call-out; status discounts apply | $16.50 per item ex GST$18.15 inc. GST |
| Reports | |
| Insurance report (motor burnout / fault) | Agreement pricing |
Metroway Rewards
The longer you stay, the more you save.
Most providers only reward new customers. We reward the people who stay. The longer you are with Metroway and the more solutions you have with us, the more you save, automatically, on every invoice.
Bronze
1% off
To qualify
- 3+ months with Metroway
- and either $1,000+ a year with us
or 1+ solution with us
Silver
2.5% off
To qualify
- 6+ months with Metroway
- and either $5,000+ a year with us
or 2+ solutions with us
Gold
5% off
To qualify
- 12+ months with Metroway
- and either $15,000+ a year with us
or 3+ solutions with us
Platinum
10% off
To qualify
- 24+ months with Metroway
- and either $40,000+ a year with us
or 4+ solutions with us
Not-for-profits get Platinum (10% off) from day one
For charities and not-for-profits registered with the Australian Charities and Not-for-profits Commission (ACNC). Tell us your ABN when you create your account.
Pensioner Concession Card holders get Gold (5% off)
On all residential services. Show your card on the first visit and the discount stays on your account.
- Discounts apply automatically to every invoice once you qualify, no claim forms.
- A "solution" is any ongoing service with us: Managed IT, nbn, phones, security, backup, a maintenance plan and so on.
- You never lose a tier for a quiet month: tiers are reviewed yearly, and only ever go up while you stay with us.
Not sure what you need?
Message us or call 1800 69 00 81. Business clients can start with a free consultation: tell us what you have and what you want, and we recommend a package with the price next to it.